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Sample

• Can I get a physical sample before placing order?
• Yes,you can place a sample order or you can order one of our stock for quality checking;
• Can I see a sample before production?
• Yes, we will send you digital file for approval; You also can get a physical sample after deposit;
• Can I get free sample?
• Yes, sample cost will be refunded from bulk order;

Lead Time

• I have urgent order, can factory help us?
• If color are from our color range, we can get order ready(below 100pcs) within two weeks;
• I need customized color,how much more time going to take?
• For any yarn color we need dying to match,general we need additional 7 days on top of standard leadtime;
• How long it will take for shipping time?
• We use express such as DHL FEDEX, generally it take 3~7 days door to door;

Design

• I have my own design, can factory help us?
• Yes,we can use your design apply to our size/pattern set-up;
• I don't have design template,can I get one from factory?
• Yes,please contact us online;
• Can factory help us as we just have design idea?
• Yes,you can send us hand drawing or simply just describ by email;

Quality

• How can I trust factory for material quality?
• We have in-house test lab,standard we set up are higher than market; For example, our color fastness to sunlight is 4.5,which market standard is 3; Years development, our material can hand extreme situations, such as Australia UV, USA California Proposition 65;
• Can I get customized trims?
• We can help you with brand labeling things, for core parts such as zipper,button, we will offer custom design;
• Can I use nominated supplier for material supply?
• Yes, we can help you with lab test; But we don't take responsibility if any quality issue

• Payment

• What's factory payment term?
• 30% deposit before production after design confirm, 70% before shipping after quality checking;
• Can I get refund if I want to cancel order?
• Depends on production stage, you can get partial refund after production start;